Frequently Asked Questions about Assistive Devices
How do I choose the right assistive device?
Choosing the right assistive device is important to ensure comfort and efficiency. We recommend that you consider the user's specific needs and limitations. Our experts are also available to assist with recommendations based on individual conditions and preferences.
Do your products meet safety standards?
All our products are thoroughly tested and meet strict safety standards. We only offer assistive devices from reliable manufacturers who guarantee high quality and durability, so you can feel secure with your purchase.
Will municipalities or regions pay for me to buy assistive devices from you?
No, municipalities or regions do not normally pay directly for purchases from us. Assistive devices are prescribed through healthcare and loaned out, or purchased through free choice if your region offers it. We also accept requisition codes from Region Stockholm, which means your prescriber can issue a requisition code that covers the cost with us within their agreement. You can read more about free choice of assistive devices.
How do I know which assistive device is best for me?
We recommend that you first seek help from healthcare for a professional assessment. You are always welcome to contact us for simpler advice. Our staff are trained and will help you choose the right product based on your needs and wishes.
Can I try the assistive device before buying?
Some products you can test in our store. Please note that some products cannot be tried on due to hygiene restrictions. Please contact us for more information.
What payment methods do you offer?
You can pay by card, Swish or partial payment via Klarna and our partners. For more information, please read our terms and conditions of purchase.
What warranty applies to your products?
All products are covered by a three-year right to complain according to EU legislation.
How do I assemble the assistive device?
Many products are pre-assembled or easy to install. We always send clear instructions, and you are welcome to contact us for support. Most products we offer are tool-free and assembly is usually very simple.
We encourage you to ask common questions about our assistive devices to get accurate information.
Want more information? Check our FAQs to find answers or contact us ”here”
On this page, we have collected frequently asked questions and answers concerning assistive devices, payment options, requisition codes, delivery information, and service. Here you can read more about how to choose the right assistive device for your needs, what opportunities exist with free choice of assistive devices, and how to use a requisition code when shopping with us. We want to make it easy for you as a customer to understand how ordering, delivery, and warranty work, whether you are a private individual or shopping on behalf of a healthcare provider.
We have answers to common questions about assistive devices to give you the information you need.
By looking at our frequently asked questions, you will gain insight into different types of assistive devices.
Do you have specific questions? Check out our FAQs for answers and guidance.
Reading our frequently asked questions can facilitate your choice of assistive devices.
Our ambition is to provide clear information and guidance so that you feel secure when ordering assistive devices. On the FAQ page, you will find details on how to pay by card, Swish or partial payment, what applies to complaints or returns, and which products can be tried before purchase. You will also learn how to assemble and use your assistive device in the best way for safe and comfortable use.
If you do not find the answer to your question, you are always welcome to contact us directly. Our knowledgeable staff offer personal advice and help you compare different products. Whether you want to know more about our range, get tips before a purchase, or learn more about requisition codes and free choice of assistive devices, we are here to provide you with professional support. We strive for all customers to feel secure, well-informed, and satisfied with their choice of assistive devices.
Working with assistive devices can seem overwhelming, but with the right information, the process becomes easier. We have compiled cases and examples to help you navigate this world. For many, assistive devices are crucial for living an active and independent life, and we are here to provide the guidance you need.
We have also compiled frequently asked questions about funding for assistive devices.
Types of assistive devices and their use
Our frequently asked questions provide valuable information before you make a purchase.
Assistive devices can be divided into several categories, such as mobility aids, vision aids, and communication aids. Wheelchairs and walking aids are examples of mobility aids that enable people to move freely. Vision aids, such as magnifiers and screen readers, help people with visual impairments access information. Communication aids, such as talking computers, offer support for those with speech and communication difficulties.
To choose the right assistive device, it is important to consider your lifestyle and specific needs. For example, if you are often outdoors, a robust wheelchair with large wheels may be more suitable. On the other hand, if you mostly move indoors, a light and agile model may be preferable. Consulting with a specialist can give you valuable insights and recommendations based on your situation.
Economic aspects of assistive devices
By reading our frequently asked questions, you can get a better understanding of our products.
We are here to help you! If you still have questions or need more information, you are always welcome to contact us directly. Our goal is to ensure that all customers are satisfied and well-informed about their choices of assistive devices.
To further support our customers, we have compiled a list of frequently asked questions and answers. Here you will find information on everything from how to try products before purchase to what payment options are available. We strive to provide clarity and guidance so you can make informed decisions.
We offer comprehensive customer support for all questions related to our products. Our employees are trained and experienced in the field of assistive devices and can provide guidance on everything from product selection to installation. We want you to feel confident and secure in your choice of assistive device, and we are here to answer all your questions.
Investing in assistive devices does not have to be a burden. We offer several financing options. Many of our customers use requisition codes to reduce costs. By understanding how the financing process works, you can maximize your resources. Contact us for more information on how you can get help with financing your assistive device. Also visit the healthcare guide 1177 for professional help if needed.
