The rules for selling used assistive devices to VI HP must be read before submitting the form. VI HP buys and accepts used assistive devices from private individuals and estates throughout Sweden, but only products that can be identified, checked, cleaned, disinfected, and reused in a safe manner.
These terms apply both when you wish to sell an assistive device and when you wish to donate it without compensation. A submitted form, images, or written preliminary approval do not mean that VI HP has committed to buying or accepting the product. The product must not be left or sent to VI HP until you have received written preliminary approval with a case number.
Products that VI HP can assess
The rules for selling used assistive devices primarily apply to hard products with surfaces that can be cleaned and disinfected according to the product's and material's instructions. VI HP can, among other things, assess rollators, manual wheelchairs without fabric or absorbent materials, electric wheelchairs without such materials, mobility scooters without fabric or absorbent materials, transport chairs, ramps, walking tables, and other hard assistive devices that can be cleaned in a safe manner. Original accessories belonging to an identified main product may also be assessed.
The fact that a product belongs to one of these product groups does not mean it is automatically approved. Each assistive device is assessed individually based on ownership, product identification, condition, function, hygiene, safety, and the possibility for continued use.
Products that VI HP does not accept
The rules for selling used assistive devices mean that certain products cannot be accepted for sale or as a gift. VI HP does not accept products containing fabric, porous padding, foam, or other absorbent materials if they cannot be cleaned and disinfected in a sufficient manner.
The product must not be prescribed, borrowed, rented, or leased and must not belong to a municipality, region, healthcare provider, assistive technology center, or other organization. The seller must be able to prove their identity and ownership. The brand, model, and other necessary product identification must be determinable, and a barcode, serial number, or other traceable marking must not be missing or illegible when such marking is necessary for identification.
VI HP also does not accept products that are not fully functional or that have rust, cracks, a warped frame, play, damaged brakes, or other safety deficiencies. Home-built or significantly modified products, products with unknown electrical parts, batteries, or chargers, as well as products with mold, pests, strong odors, bodily fluids, or other unacceptable contamination, will be rejected. The same applies to products covered by a recall or a sales ban, or where necessary safety information is missing.
VI HP does not make exceptions to these requirements because the product is offered at a low price or donated without compensation.
Ownership and borrowed assistive devices
The rules for selling used assistive devices require that you own the product yourself and have full right to sell or donate it. VI HP may request a receipt, purchase documentation, or other documentation showing how you obtained the product.
VI HP does not accept assistive devices that have been lent or prescribed as a loan by a municipality, region, health center, hospital, or assistive technology center. A borrowed assistive device must be returned to the entity that owns it when it is no longer needed. If you are unsure who owns the assistive device, you should check the product's markings and contact your prescriber, municipality, or region before submitting the form.
Form and mandatory documentation
To comply with the Rules for selling used assistive devices, all mandatory information in the form must be completed. You must state whether you want to sell or donate the product. If you want to sell it, you must state the price you are requesting yourself, after which VI HP will assess whether the case can proceed.
The form must contain accurate information about the seller or donor, product type, brand and model, article number, barcode, serial number or other unique product identification, year of manufacture if known, year of purchase and place of purchase, maximum user weight when relevant, color, accessories, user manual, receipt or other proof of ownership, as well as information about previous repairs, faults, damage, and signs of wear.
Clear images must be attached of the entire product from the front and back, both sides, the brand and model plate, the barcode and serial number, the CE marking if available, and all damage and clear signs of wear. For electrical products, chargers, batteries, and the display must also be documented. VI HP may request supplementary images, further information, or a film showing the product's function before a preliminary decision is provided.
Preliminary approval and delivery
According to the Rules for selling used assistive devices, the product must not be left or sent until VI HP has provided written preliminary approval. The preliminary approval only means that the product may be left or sent in for physical inspection. It is not a binding purchase and does not mean that the product has been finally approved.
VI HP buys used assistive devices from sellers throughout Sweden, but does not pick up the product and does not book or pay for incoming transport. After written preliminary approval, the seller can leave the product at VI HP's store or send it traceably at their own expense. The seller is responsible for appropriate packaging, transport costs, and any transport insurance. The shipment must be marked with the case number from VI HP. Electrical products and batteries must be sent according to the carrier's current terms.
Physical inspection and payment
The rules for selling used assistive devices mean that VI HP performs a physical inspection once the product has arrived. The product is compared with the form, images, and other information. The inspection includes, among other things, identity and marking, ownership, condition, functions, safety parts, accessories, the possibility of cleaning and disinfection, as well as any faults, damage, odors, or contamination.
A purchase or a gift is only finalized once the product has been received, inspected, and approved. Until then, the product is treated as the seller's property. In the case of a sale, payment takes place only after the receiving inspection is approved and is paid to a bank account belonging to the seller. VI HP does not pay in cash. If the product does not correspond to the form, images, or information provided, the purchase will be stopped.
Rejection, return, and recycling
The rules for selling used assistive devices also cover what happens if the product is rejected after receipt. In the form, the seller must state how any potential rejection should be handled.
The product can be returned at the seller's expense, the seller can send a prepaid return label or book a pickup, or pick up the product at VI HP's store within 14 calendar days of the rejection notice. The seller can also expressly approve that VI HP disposes of or recycles the product without compensation after a written rejection notice. VI HP may not dispose of or recycle the product without the seller's express approval.
The seller is responsible for return and pickup costs when the product does not correspond to the information or images that have been provided.
Estate, identity, and declaration
The rules for selling used assistive devices also apply when the product belongs to an estate. The person representing the estate must be able to prove their identity and authority. VI HP may request a registered estate inventory, power of attorney from other heirs, appointment of an estate administrator or executor, documentation showing that the product belongs to the estate, and information about a bank account in the name of the estate.
Payment for a product sold by an estate is made only to an account belonging to the estate.
By submitting the form, the seller or donor confirms that the information is complete and correct and guarantees that the product is not stolen, borrowed, rented, leased, prescribed, or owned by a municipality, region, healthcare provider, assistive technology center, or other organization. VI HP may require valid identification and a physical signature before the sale or gift is finalized.
How to submit your case
Once you have read the Rules for selling used assistive devices, you can download the form and fill in all mandatory information. The form can be filled in digitally on a computer or printed and filled in by hand. Then send the form along with clear images or a short video to vihp@vihp.se. Wait for written preliminary approval and a case number before the product is left or sent to VI HP.