Frequently asked questions and answers – VI HP AB
Here you can read frequently asked questions and answers or send us a general question.
How do I choose the right assistive device?
Choosing the right assistive device is important to ensure comfort and effectiveness. We recommend that you consider the user's specific needs and limitations. Our experts are also available to help with recommendations based on individual conditions and preferences.
Do your products have safety standards?
All our products are thoroughly tested and meet strict safety standards. We only offer aids from trusted manufacturers that guarantee high quality and durability, so you can feel confident with your purchase.
Will municipalities or regions pay for me to buy assistive devices from you?
Here is a corrected, clear, and linguistically consistent version of your answer:
No, municipalities or regions do not normally pay directly for purchases from us. Assistive devices are prescribed through healthcare and loaned, or purchased through free choice if your region offers it. We also accept requisition codes from Region Stockholm, which means that your prescriber can issue a requisition code that covers the cost from us within their agreement.
You can read more about free choice of assistive devices via
Caregiver Guide (here)
And about how it works to get aids via 1177 (here)
How do I know which aid suits me best?
We primarily recommend that you seek help from healthcare for a professional assessment. You are always welcome to contact us for simple advice. Our staff is trained and will help you choose the right product based on your needs and wishes.
Can I try the aid before buying?
You can try some products in our store. Please note that some products cannot be tried due to hygiene restrictions. Please contact us for more information.
What payment methods do you offer?
You can pay by card, Swish or by installments through our partners. For more information, read our terms and conditions (here)
What warranty applies to your products?
All products are covered by a three-year warranty under EU law.
How do I install the aid?
Many products are pre-assembled or easy to install. We always ship with clear instructions, and you are welcome to contact us for support. Most products we offer are tool-free and assembly is usually very easy.
On this page we have collected frequently asked questions and answers regarding assistive devices, payment options, requisition codes, delivery information and service. Here you can read more about how to choose the right assistive device that suits your needs, what options are available with free choice of assistive devices and how to use a requisition code when shopping with us. We want to make it easy for you as a customer to understand how ordering, delivery and warranty work, regardless of whether you are a private individual or shopping on behalf of a healthcare provider.
Our ambition is to provide clear information and guidance so that you feel safe when ordering assistive devices. On the frequently asked questions page you will find details about how to pay by card, Swish or installment payment, what applies in the event of a complaint or return, and which products can be tried before purchase. You will also learn how to assemble and use your assistive device in the best way to ensure safe and comfortable use.
If you cannot find the answer to your question, you are always welcome to contact us directly. Our knowledgeable employees offer personal advice and help you compare different products. Whether you want to know more about our range, get tips before a purchase or learn more about requisition codes and free choice of aids, we are here to provide you with professional support. We strive for all customers to feel safe, well-informed and satisfied with their choice of aids.